May 29th, 2009 by eShop600
This is a not been a happy few months for affiliates promoting Sky Digital. I am speaking not just for myself but for all the affiliates that have been promoting Sky since January this year. Sky Digital have cancelled out a whole mass of commissions including approved commissions that we have worked hard for to get Sky new customers. I personally have just had around £3400 declined in the last couple of days with affiliate window, and over £6000 this year alone. Sky are basically saying that if the last click comes from one of their online ads, then we dont get the commission. THIS IS A COMPLETE RIP OFF FOR AFFILIATES. I have also been told by affiliate window that some affiliates are taking legal action regarding this. This has personnaly affected my lively hood as this is my main source of income, and I am sure it is also for many affiliates out there.
Not only are Sky getting FREE ADVERTISING from affiliates, their not approving commssions. Dont be fooled by seeing a commission turn up in your pending account for £100, its looks good, but you will not get it approved. Affiliate Window have told me that Sky Digital are declining 80% of affiliate sales. I STRONGLY RECOMMEND YOU NOT TO ADVERTISE SKY DIGITAL you will see very little in the way of payments from them.
This is a complete con and affiliate window should be kicking them off the network, as if we dont get paid affiliate window do not earn any money either. There is an email suppose to be coming out to all affiliates promoting Sky either today or tomorrow, i cannot wait to read this. Below is correspondence i have received over the last couple of days:
Hi Charles
I am in the middle of drafting an email to you and the other affected affiliates. This will be with you shortly.
Regards
Richard
__________________________________
Richard Plumridge
Manager, Key Accounts
Affiliate Window
richard.plumridge@affiliatewindow.com
Hi Charles
Email is taking me longer to write than I thought. A package has been suggested, but currently not agreed. The person at Sky who can approve this has gone away on holiday and therefore we are unlikely to get it confirmed before she is back in 2 weeks. However I am going to look to push through the payments for confirmed commissions into the next payment run for affiliates.
When she is back we are meeting with her to talk about a new structure for commissions and de-duping. As mentioned before the decline rate on the programme is up to 80%. The reason that there are so many declines made in one bulk was that these were sales that should have been declined but we were holding off declining them until we got confirmation from Sky that the de-duping policy was working correctly.
My email should clarify this in more detail.
Regards
Richard
AND JUST COME IN
I have had to hold off on sending it as we might have an update sooner than expected and therefore I would rather get everything sent in one piece.
I am actually away from this afternoon until Thursday, but Eva will be around if you have any more queries.



Hi Charles
I am aware that commissions had to be reversed on the Sky programme. This is an exceptionally rare occurrence on Affiliate Window and the whole episode has led us to put further measures in place to prevent it from ever happening again.
Unfortunately, the new de-duplication process led to a batch of commissions being approved when they should not have been. This amounted to a considerable sum of money which we would never have received from the merchant. We were left with no choice but to revert to our contract with affiliates which states that we are only required to pay commission to affiliates if we receive funds from the merchant.
If we continually paid affiliates with no guarantee of being reimbursed by merchants, we would very quickly go out of business putting a huge number of affiliate payments in jeopardy across all programmes. I am sure you will agree this would not be a recommended course of action.
We are doing our utmost to come up with a favourable solution to this situation and will update affiliates as soon as we are in a position to do so.
Kind regards
Adam
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